Everything you need to know

Open your server in the Pterodactyl panel, go to the File Manager, open the /plugins folder, and drag in the .jar file (or use the Upload button). Restart your server afterwards. Plugins load on startup, not while the server is running.

On the "Startup" tab, switch the server jar/loader to Forge or Fabric (matching your modpack), then upload your mods to the /mods folder via the File Manager. Many popular modpacks are also available as a one-click install from the panel's reinstall menu.

Confirm the server shows "Running" (not "Starting") in the panel, double-check the IP and port your players are using matches the one shown in the panel, and make sure your Minecraft client version matches the server version.

Use the "Schedules" tab in the panel to create a task, set a cron-style time, and add actions such as "create backup" or "send power action: restart". You can combine multiple actions in one schedule.

Yes. Upload a 64x64 PNG named server-icon.png to your server's root folder via the File Manager, and edit the "motd" line in server.properties for the message players see in their server list.

Order a small proxy plan, install Velocity or BungeeCord from the panel's software list, then add each backend server's internal IP/port to the proxy's config file so players connect through one address and get routed between servers.

On the "Startup" tab, change the version variable to the one you want and restart. Note that some plugins are version-specific. Check plugin compatibility before jumping to a brand-new version.

Lower view-distance and simulation-distance in server.properties first. They cost CPU exponentially. Also check for a single heavy plugin using the panel's resource graph, and switch to Paper if you are still on Vanilla or Spigot.

Go to the "Databases" tab in your panel, create a new database, and copy the host/username/password/database name into the plugin's config file (most economy or data plugins ask for these in config.yml).

Use the File Manager in your panel to upload files to the correct content/mods folder shown in the server's directory listing, then restart the server so it is picked up.

Budget runs on DDR4 RAM and SSD storage, solid for smaller or test servers. Premium runs on DDR5 RAM, NVMe SSD, and AMD Ryzen 9 9950X hardware for lower latency and faster loading under real, sustained player activity.

Yes, upgrades are instant from your dashboard and do not require rebuilding your server or losing any world/save data.

Same as our other game panels: use the "Schedules" tab to set up a recurring backup task, and keep at least 2-3 rotating copies before any big content change.

Check the console output for the exact error first. It is usually a corrupted or incompatible file left over from before the update. If restoring from a recent backup does not resolve it, open a ticket with the console log and we will take a look.

It depends on your plan's CPU/RAM allocation and how much custom content you run. As a starting point, treat it the same as sizing a Minecraft server: start on a smaller plan, watch resource usage in the panel under real load, and upgrade if needed. Upgrading is instant.

Yes, this works the same as on our other game panels. Configure the allowlist/whitelist option in your server's settings file from the File Manager and restart to apply it.

Upload the resource folder into /resources via the File Manager, then add "ensure resourcename" to your server.cfg so it starts automatically.

Create a database from the panel's Databases tab, copy the generated connection string into your oxmysql resource config or server.cfg, then ensure oxmysql starts before any resource that depends on it.

Check the console log right after the failure. It almost always names the missing dependency or file. Common causes are a missing "ensure" for a dependency resource, or a fxmanifest.lua with the wrong fx_version.

txAdmin ships with FXServer by default and is accessible on its own port shown in your panel. Follow its in-browser setup wizard to create your admin account and base server config.

Most frameworks (ESX, QBCore) ship or support a whitelist resource. Enable it in server.cfg and manage the allowed list through its command or database table. txAdmin also has a built-in, framework-independent whitelist option.

Edit `sv_maxclients` in server.cfg. Keep in mind raising it does not raise your plan's CPU/RAM. If performance drops at higher player counts, that is a sign to upgrade your plan, not just the slot number.

Neither is objectively better. Pick whichever your scripts, staff experience, or the resources you plan to buy/use are already built around. Switching frameworks later is a large undertaking, so it is worth deciding this early.

Use `ssh root@your-ip` (Linux/macOS terminal, or PuTTY on Windows) with the credentials from your order confirmation email or dashboard. We recommend switching to SSH key-based login once you are in.

From your VPS control panel, choose "Reinstall", pick your OS/version, and confirm. This wipes the disk, so back up anything important first.

Use the browser-based console (VNC) in your control panel. It works independently of network/SSH access and lets you fix firewall rules or passwords directly.

Yes. Our VPS plans are full KVM virtual machines with root access, so you can install Docker (or any other software) exactly as you would on a dedicated Linux server.

Upgrade your plan from the dashboard. Resources are applied automatically, usually with a short reboot rather than a full reinstall.

Common Linux distributions (Ubuntu, Debian, AlmaLinux, Rocky Linux, CentOS Stream) and Windows Server, depending on the images available in your control panel at the time of install.

Yes, every VPS plan includes DDoS protection by default at no extra cost, filtering malicious traffic at the network level before it reaches your VPS.

Go to "Tickets" in your dashboard, click "Open a ticket", describe your issue with as much detail as possible (error messages, what you already tried), and our team will respond as soon as possible.

Yes, at any time from your dashboard under "Services". Upgrades apply automatically and instantly in almost all cases.

We accept iDEAL, credit/debit card (Visa, Mastercard), and other methods shown at checkout, processed securely through Stripe/Mollie.

Go to the service under "Services" in your dashboard and select "Cancel". You can choose to cancel immediately or at the end of the current billing period.

Instantly in almost all cases. Your service is provisioned automatically the moment payment is confirmed, typically in under a minute, with no manual setup required from our side.

Refund eligibility depends on the situation and service type. Open a ticket describing your case and our team will review it and explain your options directly.